Denver Airport Volunteers
I’ve just returned from another trip to the Bay Area to see the Gentleman Friend and, while I could talk about the fun restaurants we visited and the endless tasty food I consumed, this is supposed to be a blog about Denver, not San Francisco.
So, in that spirit: Upon my return to DIA I took the airport tram to the main terminal, ascended the escalator, and once again was faced with the volunteers in their cowboy hats, bolo ties, and faux shearling vests. Who are these people? I’m assuming that they are volunteers, particularly so because most of them appear to be senior citizens and they are there no matter the time of day. But why volunteer at the airport? What about homeless people? A soup kitchen? The illiterate? Your local women’s shelter? Political campaign? Public park litter patrol? Unlike these sorts of activities — some of which I have done myself — what kind of rosy altruistic glow does one achieve through volunteering at DIA? ”Without me, that woman never would have found the Hertz counter. I made a difference today, I sure did.” ”Sometimes I get up in the morning and I feel a little useless, but then I remember that it’s because of me that weary travelers figure out where the baggage claim is about 15 seconds faster than they would if they just looked at the signs. And then I know that I have a real purpose in life!”
I’m not making fun of volunteer work here; for that I have a profound respect. I’m making fun of this volunteer work, which seems so profoundly useless. Is it just that most volunteer work that I would consider doing — on behalf of women, the gays, the poor, the environment; causes that need my help, in other words – seems political by definition and this is volunteer work utterly stripped of ideology? To me that’s what makes it so pointless but maybe that is precisely its appeal? Any thoughts, dear reader?
United Airlines: Denver Deal of the Decade?
Alastair and I both love to travel, which is also a euphemism for saying that we like to leave Denver with some frequency. And like most Coloradans we find ourselves flying on United and Frontier quite a bit because they have hubs at DIA and thus lots of available flights to get out of dodge. In my 3.5 years here in Colorado I have racked up quite a few miles on both airlines and I am now a Premier member with United’s Mileage Plus Program, which sounds much fancier than it is; the one benefit that I actually appreciate is that I am in Seating Area 1, meaning that I don’t have to worry about finding a place in the overhead bin for my roller bag. I could get into a long discussion here of the relative merits of United and Frontier, but suffice it to say that I know that both airlines certainly have their critics (Alastair tries to avoid United at all costs).
As a Mileage Plus Member I received an email from United in early January advertising what they were calling their Deal of the Decade: buy one roundtrip ticket originating anywhere in Colorado before February 14th for a flight before March 5th and you’d get another ticket free. You were also promised two upgrades on other flights. 2 for 1, in other words, with a few restrictions. Not bad at all, I thought to myself, especially as I have been flying back and forth to San Francisco to see my Gentleman Friend pretty regularly and was planning another trip before the end of February.
A few days ago I tried to take advantage of the Deal of the Decade. I had previously figured out which flight I wanted to take and priced it at $221 on the United website. So I registered myself, wrote in “Denver” in the Electronic Promotions and Certificates box (both steps necessary in order to get the deal and tag one’s Mileage Plus number, thus allowing one to redeem the free flight) and searched again for my flight. Well, this time around it was $556, more than double the first price for the very same flight. I checked my steps and re-searched, convinced that maybe I had inadvertently claimed there were 2 people flying instead of 1. But no, I had done everything correctly. So I called United to figure out what on earth was wrong. And the operator with whom I spoke clearly knew what was up. She explained somewhat hesitantly that the deal was a promotion to encourage travelers to purchase a particular class of tickets. I explained that it thus appeared there was no deal at all, no 2 for 1: I would just be purchasing two tickets up front instead of waiting to buy a second one later. There seemed to be no incentive whatsoever to do this, save perhaps the two upgrades or, I supposed, the possibility that my second flight would be longer and theoretically more expensive than the relatively short flight to San Francisco. She confirmed all of this in vague language that never admitted that there was no actual deal, but also made it perfectly clear that she understood what I was saying and could not offer any justification for it.
I was pissed. So I wrote United a little letter on their website, in which I said much of what you have now read. I explained what I had done and that “one does not, in fact, receive a ‘free’ flight; one just buys two flights at the beginning and pays double. What kind of promotion is this? It’s disingenuous and insulting to your customers.” And last night I received a response from a customer service representative, which I shall quote in full here:
Thank you for being a loyal Premier member.
I am sorry for the disappointment related in your e-mail. We do realize that there are instances when things do not go as they should, such as in the situation that you expressed in your email. We continually review all areas of our operation, and customer feedback to identify specific problems and take corrective action.
Thank you for your patience.
They are sorry for my disappointment and apologize that things did not go “as they should.” Is this an admission that they actually did something wrong or is this just deliberate vagueness that admits of no culpability? Unclear. I’m irritated either way. When I get promotional emails from United or any other airline, I know the drill. I can fly to Bozeman or Durango or some other thoroughly undesirable and underselling location for $89 or whatever the price is. But the terms are clear and I need to go to one of these scary places in order to take advantage of them. I’m not saying that offering up two flights for the price of one necessarily is a wise business decision but I’m not a businessperson and I figured that maybe sales were down and flights were empty and this was a way to get people to at least buy one ticket. Instead it’s just a ruse. Does United really believe that its customers are so stupid that they won’t figure out this sort of trickery? Not if the DOD boys have anything to say about it!
Pizza, Pizza, Pizza
So while I’m back from my trip to the Bay Area to hang out with my Gentleman Friend, Alastair remains AWOL in NYC, expected back who knows when… In the meantime I give you this meditation on my culinary experiences on the West Coat.
Food is one of the things that I will not disparage about Denver. I am not a foodie but Alastair and I like to eat out and we do so with some frequency, as the pages of DOD demonstrate. It is often great eats here in D-Town (for more on this, see also our sister bloggers over at The Denver Omelette). That said, I am not without my complaints and probably number one on my list is pizza. I have not been able to find a good pizza in Denver. I don’t like the chain options, never have, even though the Gentleman Friend swears by Papa John’s. If I had to go with chain, I would favor Colorado’s own Black Jack. Chain pizza just tends to be smaller, have a puffier crust than I like, a sweeter sauce, and while I like my toppings (meat, particularly) as much as the next person, chain pizza tends to overload it so much that it’s difficult to find the cheese, and what is pizza if not a vehicle for melted cheese?
So, Denver options: Abo’s and Pasquini’s are OK but I haven’t been thrilled with either. Pasquini’s seems overpriced and as puffy-crusted as the chain options. I was going with Abo’s until I stumbled upon Benny Blanco’s and that’s now what I order when I have a yen for pizza. I don’t think it’s perfect – it’s too thin for me, almost cracker-like at times – but this means it’s definitely not too bready, and that’s a good thing. Toppings are good and the sauce is tasty, though they could be more generous with cheese (I dated a guy once who ordered BB’s but with extra cheese and always asked to have the extra cheese sprinkled over the toppings; oh the compromises we make…).
But, as I said, I don’t love any of them. I am generally of the opinion that the best pizza (at least in this country) is in New York: thin but not too thin; sauce not too sweet; generous with cheese to the point of being slightly greasy; tasty toppings; big slices. But this past weekend I was in the Bay Area and spent the afternoon with a friend of mine from school, Jason, a full-fledged heterosexualist who knows his food. He likes pizza as much as I do and as he lives in the ‘hood we decided to check out a couple places for lunch, both in the East Bay. We began with Rotten City Pizza in Emeryville (named for future chief justice Earl Warren’s 1927 declaration that Emeryville was the “rottenest city on the Pacific Coast”). We both had a slice with some sort of sausage with olives. Verdict: good but not great. Definitely thin but not very substantial. Maybe it was just small? Unclear. We were underwhelmed.
Then we went to Gioia in Berkeley. I’ve been here with Jason before and was impressed the first time. Nothing has changed. This is seriously good pizza. I had a slice of pepperoni and one of their special that day: Calabrian sausage, greens, capers, and some kind of hot pepper. The second one was strange and sort of unexpected but quite tasty. And the pepperoni slice was pretty much as good as it gets: a little greasy (meaning plenty cheesy), and thickly sliced pepperoni so you really taste it. Thin crust but not cracker-like; it sags a little when you pick it up the first time. Jason also had the pepperoni and then waited about five minutes for a piping hot spinach pizza to emerge from the oven. Well worth the wait; I tried that, too. Same great cheese and sauce with baby spinach and hints of garlic. This is the one pictured above (with Jason’s first bite removed; he was eager). The owner is friendly and it is clear that this place has fans. There are only a few stools inside so people are taking the slices (or whole pies) to go and eating as they walk. After finishing our first slice standing Jason and I snagged the sole bench out front to enjoy our second slice (third of the day).
Gioia claims to be the “Best Pizza West of the Jersey Turnpike” and I might just have to agree. This is pizza that magically manages to be a little bit fancy without compromising all that makes pizza as wonderful as it is. If Denverites out there would like to recommend something that needs to be tried, however, I am all ears. I would much rather eat good pizza than sit in judgment.
San Diego!
It has been a full week since we posted and part of that is because I was off to San Diego for the weekend for work. My apologies. I have little to say except that the weather was absolutely stunning. Apparently that’s what San Diego is known for, but it was my first trip there so I had no idea. I left Denver this past Thursday morning when the temperature was hovering somewhere just above zero (Fahrenheit!!!) and arrived to a balmy 70-something that continued throughout my four days in San Diego. I stayed downtown by the harbor and the bay and had the view above from my hotel room. I also ran along that promenade down below. Needless to say — and with a sunset like the one below — leaving was a little painful.
That said, I’m not sure I would actually want to live in San Diego, maybe just visit regularly during the winter? It reminded me a little of LA in its shininess and the freshness and plasticity of some of its people. It also seems to be a driving city, not that we had cars. I am a walker whenever possible. I went out only one night to gay bars — with friends of a friend who actually live in San Diego and so we got something of a tour — and one of these friends told me that gay life there is a wee bit mindless. His example: he’d gone to San Francisco for New Year’s Eve and met himself an eligible gay doctor, whereupon he realized anew that gay people actually could be doctors. His point was that gay life in San Diego was more than a little vapid and shallow. Reminds me of somewhere else I know…
That said, it sure is pretty and while the weather in D-Town is pretty nice today (and promises more of the same tomorrow) I can’t say I’m not missing an outdoor lunch with 75 degree temperatures and not a cloud in the sky.
Greetings…
…from the other side of the Blizzard of 2009, which stopped me in my tracks as I made my way to the East coast yesterday. Stranded in Boston overnight, I camped out en famille before making my way further up the coast early this morning in this:
That’s right, dear readers, I flew in that. While the plane seats nine if someone sits in the co-pilot’s seat (and I have!), there were only three of us this fine morning. Plus Katie, the pilot. The flight was a little choppy, thanks to all the leftover wind, but we made it to our destination (below) in just under an hour. There was snow everywhere but Katie brought it in for a smooth landing and Kim had everything unpacked and at the “terminal” in about five minutes. Together Katie and Kim must comprise about half of the airport staff.
The terminal itself is the one building pictured above with a trailer tacked on the back; that’s where we wait after going through screening. And I should say that the screening here is the most thorough and persnickety I’ve ever experienced. They are not messing around. They also ask for your weight (flying here or back) and often informally assign people to seats based on that weight. Once you’ve given up your carry-on luggage (it goes in the wings) you’re free to board.
Arriving in this manner is all worth it, however, when this view awaits, a far cry from D-town even when gray:
Happy Holidays to all from the East coast!
xoxo
Blake
Bon Voyage!
Les boys de DaOiD are heading out of town for the weekend to give thanks and eat lots of stuffing! Well, one of us (not me) has already flown the coop and the other (moi) commences his journey this very morning. By 5:30 p.m. MST I shall have reached my destination.
Along the way these are some of the things we will be very thankful not to see in our travels:
1. Couples in matching workout gear. Ground rules: in order to wear a “workout” outfit, one must have worked out in it at least the one time.
2. People who dress more casually for travel than they do to lounge around their homes watching TV. We get it, you want to be comfortable but come on, dress up a little for air travel! Let’s bring some elegance back to the skies. My own mother has never worn jeans on a plane and while that might be a little extreme, let’s at least banish all sweatpants, shorts, and workout clothing (see #1, above) for anyone over the age of 16. Southwest may have people lining up like cattle, but that doesn’t mean we have to dress poorly, too!
3. People eating pizza and other hot food in their seats on the plane. Clearly this is a consequence of the lack of meals being included but there’s something disconcerting about someone tucking into a big melty meal when that someone is located mere inches away from oneself.
4. And speaking of: people (read: straight men) who insist on taking up more than their allotted seat space by using both armrests; attempting to raise the armrests altogether; or moving their legs and knees into their neighbors’ space.
5. People who try to board the plane ahead of their seating area or seat number.
6. People who bring on too much carry-on luggage, thus monopolizing the overhead bins to the detriment of the rest of us who follow the rules.
7. Couples who insist that, simply because they are coupled, they are entitled to sit together, even when some of us will have to switch seats to accommodate their “needs.” All of this, in their minds, is perfectly reasonable because some of us are traveling by ourselves and thus don’t have real rights to the seats that we preselected months ago when we booked our flights.
What will you be thankful not to see during your holiday travels? Leave a comment if you are so inclined and I’ll approve them all as soon as I arrive at my destination.
And Happy Thanksgiving!
















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